» CUSTOMER SERVICE

If you have any question, don’t hesitate to contact our customer service

Contact email: info@omall.co.ke

14 Days Return Warranty

You can return the items within 14 days from date of delivery for a full refund.

    1.Problems with the Products Received

Faulty products: Stains/ Zipper Malfunction/ Ripped or Torn/ Poor Quality Materials/ Obvious Color Differences/ Major Difference between the Photographed Product and the Product Received → Contact Us → If the Situation Confirmed → Ship the Package to the Designated Address

* Note: All relevant tracking information should be provided.Customers have to pay for the return shipping fees.

2.Missing items/ Wrong items or The Lost Package 

Not Receive in Time → Contact Us → Once Confirmed → Provide full refund/ Resend for free

* Note: All returned items must be in brand-new condition, unused and with original tags and packaging.

3.Size does not match

Size as ordered but not fit → Contact Us → Once Confirmed → Apply for a return and responsible for return shipping fees

* Note: All returned items must be in brand-new condition, unused and with original tags and packaging.